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How dualtoto Handles Your Privacy

Your account information and payment activity on dualtoto are handled with clear purpose — we collect only what we need to run your account, process deposits through DANA, OVO, or GoPay, and keep your session secure.

Account Data ProtectionDANA, OVO, GoPay TransactionsCookie ControlsData Access RequestsIndonesia-Based Support
dualtoto How dualtoto Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, update, or remove personal data tied to your dualtoto account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record promptly. We aim to respond to all data-related queries within a reasonable timeframe in line with applicable data protection requirements.

Live Chat Open the chat widget in your account dashboard to submit a privacy or data access request. Our Indonesia support team handles these during operating hours.
Email Support Send your request to our support address with your account email in the subject line. Include the specific data you want to access, correct, or delete.
Account Settings Some data — like your registered contact details and payment wallet preferences — can be updated directly from your account settings page without contacting support.
HOW WE PROTECT DATA

Security, Cookies, Retention and Your Rights

We use SSL encryption on all connections between your device and our servers, so data moving through your DANA, OVO, or GoPay transaction is protected in transit. Account passwords are stored using one-way hashing — we cannot read your password, and neither can anyone else on our team. Session tokens expire after a period of inactivity to reduce risk if you leave your account open on a shared device.

Cookie Use

We use session and analytics cookies to keep you logged in and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Two-step verification is available on your account. We recommend enabling it under account settings — it adds an OTP check each time you log in from a new device.

Data Retention

Transaction and account records are kept for the period required by applicable rules. Once that window closes, identifiable information is deleted or anonymised from our active systems.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account. Submit the request via live chat or email with your account details.

Common Questions About Your Data

These are the questions we hear most often about how dualtoto handles personal data. If your question is not covered here, reach out through live chat or email and our support team will respond directly.

We collect your name, contact email, and the payment method you register — DANA, OVO, or GoPay. We also log device and session identifiers for security purposes.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and where disclosure is required by applicable law. We do not sell your data.

Transaction records are kept for the period required under applicable financial rules. After that, identifiable data is deleted or anonymised. You can ask us exactly what we hold via live chat.

Yes. Send a request through live chat or email with your registered account email address. We will compile and send you the data we hold within a reasonable timeframe.

Contact our support team via live chat or email and request account closure. We will delete or anonymise your identifiable data once any required retention periods have passed.

We store transaction references and amounts for account reconciliation. Full wallet credentials stay within the respective payment platforms — we do not store your wallet PIN or login details.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.