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What You Agree to When You Use dualtoto

These terms set out the rules for your account on dualtoto — what you can do, what we expect from you, and how we handle disputes. Access depends on local law and is available only where permitted in your region.

Applies to all account holdersDANA, OVO, GoPay wallet rules includedSubject to local eligibilityLive casino and slots
dualtoto What You Agree to When You Use dualtoto
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to flag a compliance concern, our support team handles account and policy questions directly. You can reach us through live chat in your account dashboard, by email, or through the in-app help widget on mobile. We aim to respond to policy-related queries within one business day.

Live Chat Open your account dashboard and tap the chat icon to connect with our support team about any terms or account question.
Email Support Send your query to our support address listed in your account settings. Include your registered account ID for faster handling.
In-App Help The help widget in the dualtoto mobile app routes your message directly to our policy team — no need to switch devices or log in elsewhere.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is handled under industry-standard security practices. We use SSL encryption on all connections and store wallet credentials — including any linked DANA, OVO, or GoPay account references — in hashed form. We do not sell your personal data to third parties. You can request a copy of the data we hold on your account by contacting support through your dashboard. If you want to update or remove personal details, submit a request via the email channel in your account settings and we will action it within the timeframe required by applicable local law.

Data Retention We keep account records for as long as your account is active and for the period required by applicable law after closure. You can request deletion via support.
Cookie Use We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser at any time.
Account Security Your account is protected by password authentication and optional OTP verification. Never share your login credentials — we will never ask for them via chat or email.
Data Requests To request, correct, or delete personal data we hold, contact support with your account ID. We respond within the timeframe local data law requires.

Questions About These Terms Answered

Common questions we get about account rules, wallet transactions, and how these terms work in practice — answered directly.

These terms apply to anyone who opens and uses a dualtoto account. Access depends on local law and is available only where permitted in your region.

Yes. We update these terms when our services or local regulations change. We post the new version here with an effective date; continuing to use your account means you accept the update.

Contact support via live chat or email with your transaction reference. We review wallet transaction disputes against the records held by dualtoto and your payment provider.

Send a data request to the support email in your account settings. Include your account ID and we will respond within the timeframe required by applicable local law.

No. The same terms apply regardless of which wallet you use — DANA, OVO, or GoPay. Payment method choice does not change your rights or our obligations.

That section adjusts to meet local legal requirements. The rest of the terms remain in force, and the English version is the reference in any conflict between translations.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.